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  • Intermodal Freight Transport and Logistics
    Intermodal Freight Transport and Logistics

    Applying sophisticated management techniques to freight transport offers the potential for significant cost savings as well as greater efficiency.Yet the inherent complexity of intermodal transport presents many challenges. This practical textbook on the operations of intermodal transport and logistics focuses on the practical concerns and the basics of operations, such as vehicles, containers, handling operations, logistics management and optimisation.All chapters are written by field specialists, and the volume includes additional chapters on economics, law and the environment to put the practical topics into context. It presents a balanced textbook for postgraduate students and also a reference text for those in industry or the public sector involved in the planning of intermodal freight transport.

    Price: 45.99 £ | Shipping*: 0.00 £
  • Supply Chain Strategies : Demand Driven and Customer Focused
    Supply Chain Strategies : Demand Driven and Customer Focused

    Supply Chain Strategies demonstrates how organizations must take strategic decisions in order to manage their supply chains to sustain competitiveness in the global economy.Whereas many textbooks on supply chain management focus on purchasing and operations, this new edition of Tony Hines’ text focuses upon the direction-setting and efficient resource-allocation that organizations need to provide in order to satisfy their customers.Overcoming tensions between political, economic, technological, ethical and environmental considerations is shown to be vital to develop effective strategies for managing the supply chain.The third edition of Tony Hines’ successful textbook integrates thoroughly updated international cases to demonstrate how strategic thinking and SCM play out in the real world, and contains a host of useful pedagogy to reinforce learning, including learning outcomes for each chapter, discussion questions and a handy glossary.New to this edition are chapters discussing supply chain risk, procurement strategies and supply chain futures.This book is ideal for courses on supply chain management – especially those that require a strategic element.

    Price: 56.99 £ | Shipping*: 0.00 £
  • Customer customized chain
    Customer customized chain

    Customer customized chain

    Price: 1427.19 £ | Shipping*: 0 £
  • Customer customized chain
    Customer customized chain

    Customer customized chain

    Price: 1427.19 € | Shipping*: 0 €
  • What are the difficulties in the freight transport and logistics specialist qualification?

    The freight transport and logistics specialist qualification can be challenging due to the complex and constantly changing nature of the industry. Specialists need to have a deep understanding of supply chain management, transportation regulations, and customs procedures. Additionally, they must be skilled in using various software and technologies to optimize logistics operations. Keeping up with the latest industry trends and regulations also requires continuous learning and adaptation. Lastly, the job often involves managing multiple stakeholders and coordinating various aspects of the supply chain, which requires strong communication and organizational skills.

  • Can drones transport cargo?

    Yes, drones can transport cargo. They are being increasingly used for delivering packages, medical supplies, and other goods in various industries. Drones offer a cost-effective and efficient way to transport cargo, especially in hard-to-reach or remote areas. However, there are still regulatory challenges and technical limitations that need to be addressed for widespread adoption of drone cargo transportation.

  • Is it a business customer or a private customer?

    To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.

  • What is Apple's customer support, not the customer service?

    Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.

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  • Excellence in Freight Transport : How to Better Manage Domestic and International Logistics Transport
    Excellence in Freight Transport : How to Better Manage Domestic and International Logistics Transport


    Price: 16.95 £ | Shipping*: 3.99 £
  • Air Cargo Management : Air Freight and the Global Supply Chain
    Air Cargo Management : Air Freight and the Global Supply Chain

    This is the third edition of a popular introductory guide to the function and future of the air cargo supply chain, an industry which responded with remarkable efficiency when faced with the challenges and impact of the COVID-19 pandemic.The book reviews the role and strategy of air cargo and its contribution to world trade and international economies.This industry, which accounts for more than 35% of the world’s trade in value, will be even more vital in the coming years.Building on the success of previous editions, Air Cargo Management now puts the emphasis on basic functionality, economics and historical precedents, but most of all it focuses on how traditional legacy methods are being replaced by the adoption of technologies and cloud-based applications – new methods which are changing and streamlining the entire industry.The book reviews the supply chain process and the technology applications as well as the effects of the pandemic and the fundamental lack of cargo capacity hitherto supplied by passenger aircraft.It also explores the increased use of freighter aircraft and the need for faster and more efficient processing, particularly on the ground and in road transport.The third edition features new content on: Security and crime, including pharmaceutical counterfeiting and fraud The role of airports and road feeder services Typical air cargo products, including the heavy-lift sector Regulations and treaties Aircraft in use, historically and currentlyNew technologies The book is illustrated with statistical evidence, examples and photographs and is enriched with comments from industry leaders and experienced professionals.The style and breadth of content are designed to be easily readable and should be of practical interest to anyone either currently working in the logistics, supply chain or transport industries, or contemplating a career in this sector.

    Price: 45.99 £ | Shipping*: 0.00 £
  • Customer Service : Career Success Through Customer Loyalty
    Customer Service : Career Success Through Customer Loyalty

    Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.This edition features more on social networking, trustability, and customer service trends.Information is also included on internal customers, emerging technologies, and stress-reducing techniques.Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

    Price: 118.51 £ | Shipping*: 0.00 £
  • Customer Service Marketing : Managing the Customer Experience
    Customer Service Marketing : Managing the Customer Experience

    This timely book is a comprehensive overview of customer service principles, theories, and practices.It looks at the best practices of service enterprises and the delivery of superior customer service.It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting.The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies.The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty.It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks. Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.

    Price: 37.99 £ | Shipping*: 0.00 £
  • Are there differences between customer service and factory customer service?

    Yes, there are differences between customer service and factory customer service. Customer service typically refers to the support and assistance provided to customers before, during, and after a purchase, while factory customer service specifically focuses on addressing issues related to the manufacturing and production of products. Factory customer service may involve handling inquiries about product specifications, quality control, and production timelines, whereas general customer service may involve addressing a wider range of issues such as billing, returns, and general product information. Additionally, factory customer service may require specialized knowledge about the manufacturing process and technical aspects of the products being produced.

  • How does freight transport differ from passenger transport?

    Freight transport differs from passenger transport in several ways. Firstly, the primary purpose of freight transport is to move goods and products from one location to another, while passenger transport is focused on moving people. Secondly, the infrastructure and equipment used for freight transport, such as trucks, trains, and cargo ships, are designed to accommodate the specific needs of transporting goods, including loading and unloading mechanisms and secure storage. Additionally, the regulations and logistics involved in freight transport, such as customs clearance and documentation, are distinct from those of passenger transport. Overall, while both types of transport involve the movement of goods and people, they have different requirements and considerations.

  • Is customer service reliable?

    Customer service reliability can vary depending on the company or organization. Some businesses prioritize excellent customer service and have reliable systems in place to address customer needs promptly and effectively. However, other companies may struggle with providing consistent and reliable customer service due to factors such as understaffing, lack of training, or inefficient processes. It is important for customers to research and read reviews to gauge the reliability of customer service before engaging with a company.

  • Is HP customer-friendly?

    HP is generally considered to be customer-friendly, as they offer a variety of support options including phone, email, and live chat support. They also have a comprehensive online support portal with troubleshooting guides and driver downloads. Additionally, HP has a customer satisfaction survey program to gather feedback and improve their customer service. Overall, HP strives to provide a positive customer experience through their support channels and resources.

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